What to Expect at a Veterinary Appointment
Knowing what you should expect from the process of your first veterinary appointment with us will make the process easier and more comfortable for both you and your pet.
We encourage our clients to arrive a bit early for their appointment to fill out our New Patient Form, if you have the time. If you want, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will take time to speak with you about your pet's medical history and discuss any issues you may have noticed. This is also a chance to ask any questions you may have. We will be sure to take time to answer them.
Examination, Diagnosis & Treatment
After your pet has been examined, we will provide you with a diagnosis and your options for treatment. Your veterinarian will work with you in order to determine a treatment plan for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
At Plainfield Animal Hospital, we are committed to providing each and every one of our patients and their owners with responsive, caring and state-of-the-art veterinary service.
Our vets are proud to serve South Plainfield and are passionate about improving our practice with continuing education, expanding our services and fostering genuine connections with our clients and their pet companions.
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, we encourage you to call ahead and book an appointment in order to make sure we can see your pet.
If your pet require urgent or emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We care for all small domestic pets, including dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency vet exams. Once our staff have assessed your companion, we will provide you with an estimate for their treatment and a treatment plan will be determined.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Access your pet's medical records with the AllyDVM app.
Download and fill out Patient Forms to bring with you.
Get financing with CareCredit quickly and easily.